Thank you for shopping with us. This page outlines our shipping and delivery process to ensure a smooth and transparent experience.

1. Order Processing Time

  • Orders are processed from Monday to Friday, excluding statutory holidays.
  • In-stock items ship within 2–4 business days after order confirmation.
  • Pre-order or custom items may take longer, and estimated timelines are provided on the product page and during checkout.

2. Delivery Areas

We currently deliver across British Columbia, including:

  • Greater Vancouver
  • Vancouver Island
  • Other nearby regions

For delivery requests outside BC or to remote areas, please contact our team for availability and a custom quote.

3. Delivery Methods

a) Standard Delivery

  • Drop-off at the building entrance or curbside.
  • No assembly or room placement included.

b) White Glove Delivery

  • Includes in-home delivery, placement in the desired room, light assembly, and removal of packaging.
  • Ideal for large furniture items (e.g., sofas, beds, dining sets).

4. Delivery Charges

  • Free delivery for all orders over CAD 200 within standard service areas.
  • For orders under CAD 200, delivery fees are calculated at checkout based on item size and destination.
  • White Glove Service may include an additional fee depending on your location and order size.

5. Delivery Times

  • In-stock items: Delivered within 5–10 business days.
  • Pre-order items: Delivered in approximately 12 – 20 weeks, depending on manufacturing and shipping times from our suppliers.

6. Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with a Track Order link.
  • You can monitor your delivery status in real-time.

7. Missed or Delayed Deliveries

  • If you miss your delivery appointment, a re-delivery fee may apply.
  • We are not responsible for delays caused by:
    • Weather conditions
    • Transportation or carrier issues
    • Customs delays (for pre-order shipments)

8. Order Changes & Cancellations

  • In-stock items may be cancelled or changed within 24 hours of order placement.
  • Pre-order or custom items may not be cancelled once production begins.
  • To request a change, please email our support team with your order number and details.

9. Damaged or Defective Items

  • Inspect your items at the time of delivery.
  • If damage or defects are found, notify us within 48 hours along with supporting photos. We will arrange repair, replacement, or refund as appropriate.

10. Customer Support

If you have any questions, special requests, or need help with delivery:

📧 Email: info@enzahomefurniture.ca
📞 Phone: +1 (236) 664-0046
🕘 Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)